Last night a friend of mine any myself went to PF Changs for a wonderful dinner/cocktails and time to catch up. I'm going to be brief on this - the table next to us had three couples go through with full meals before we receive our dinner. Humph. The manager was a pretty much worthless and didn't even bring us our togo box that we requested. Feeling a bit drunk and upset - we got over it.
My friends brother used to manages restaurants and decided to write a tasteful yet to the point letter to the corporate office of our experience. Needless to say - the next day the manager showed up at my girlfriends house with a few bags of some wonderful changs food and a huge apology. We also have some gift certificates coming to us as well. :)